Privacy Policy — jili09 Casino Philippines

1. Introduction

This Privacy Policy ("Policy") describes how jili09 ("we", "us", "our") collects, processes, stores, and protects the personal information of users ("you", "Player") who access or use the jili09 online casino and sports betting platform, including our website at jili09.app and any related services (collectively, the "Platform").

jili09 operates in the Philippines and is committed to complying with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its implementing rules and regulations. This Policy applies to all personal data collected through your use of the jili09 Platform, whether you are browsing as a guest or as a registered account holder.

Please read this Policy carefully. If you do not agree with the practices described herein, you should discontinue use of the jili09 Platform. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2. Information We Collect

jili09 collects personal information that is necessary to provide you with a secure, personalised, and legally compliant gaming experience. The categories of information we collect include:

2.1 Information You Provide Directly

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification details (required for age and identity verification).
• Contact Information: Email address, Philippine mobile number, and residential address.
• Account Credentials: Username and encrypted password.
• Financial Information: GCash account details, bank account information (BPI, BDO, Metrobank), PayMaya account details, and transaction history on the jili09 Platform.
• Responsible Gaming Information: Any self-imposed limits, self-exclusion requests, or responsible gaming preferences you set on your jili09 account.

2.2 Information Collected Automatically

• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, games played, session duration, click patterns, and navigation paths within the jili09 Platform.
• Location Data: General geographic location derived from your IP address, used to verify that you are accessing jili09 from an eligible jurisdiction.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar technologies used to maintain your login session, remember your preferences, and analyse Platform performance. See Section 8 for full details on our cookie practices.

2.3 Information from Third Parties

• Payment Processors: Transaction confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank to verify deposits and process withdrawals.
• Identity Verification Providers: Results of identity and age verification checks conducted through third-party KYC (Know Your Customer) service providers.
• Fraud Prevention Services: Risk signals and fraud indicators from third-party security and anti-fraud platforms.

3. How We Use Your Information

jili09 uses the personal information we collect for the following purposes:

Purpose	Legal Basis
Creating and managing your jili09 account	Performance of contract
Processing deposits and withdrawals via GCash, BPI, BDO, PayMaya, and Metrobank	Performance of contract
Verifying your identity and age (21+ requirement)	Legal obligation / Legitimate interest
Preventing fraud, money laundering, and other illegal activity	Legal obligation / Legitimate interest
Providing customer support and responding to enquiries	Performance of contract / Legitimate interest
Sending account-related notifications and security alerts	Performance of contract
Sending promotional offers and bonus communications (where opted in)	Consent
Analysing Platform usage to improve jili09's services and game offerings	Legitimate interest
Complying with applicable Philippine laws and regulatory requirements	Legal obligation
Administering responsible gaming tools and self-exclusion requests	Legal obligation / Legitimate interest

4. Sharing Your Information

jili09 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

4.1 Service Providers

We share personal data with carefully selected third-party service providers who assist us in operating the jili09 Platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting services, customer support platforms, and analytics tools. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

4.2 Legal and Regulatory Authorities

jili09 may disclose your personal information to Philippine government agencies, law enforcement bodies, regulatory authorities, or courts where we are legally required to do so. This includes disclosures required under the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and any applicable gaming regulations. We will only disclose the minimum information necessary to satisfy the relevant legal obligation.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jili09's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred.

4.4 Protection of Rights

We may disclose personal information where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of jili09, our players, or the public — including sharing information with other organisations for the purposes of fraud prevention and credit risk reduction.

5. Data Retention

jili09 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your active jili09 account, plus a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Identity Verification Documents: Retained for the period required by applicable KYC and AML regulations, typically five (5) years from the end of the business relationship.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.

When personal data is no longer required, jili09 will securely delete or anonymise it in accordance with our internal data disposal procedures.

6. Data Security

jili09 takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the jili09 Platform is encrypted using industry-standard SSL/TLS protocols.
• Password Hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. jili09 staff cannot view your password in plain text.
• Access Controls: Access to personal data within jili09 is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: jili09 offers optional two-factor authentication (2FA) to provide an additional layer of security for your account.
• Regular Security Audits: Our Platform and infrastructure undergo regular security assessments and penetration testing by qualified security professionals.
• Fraud Monitoring: Automated systems monitor transactions and account activity on jili09 around the clock to detect and prevent fraudulent behaviour.

While jili09 employs robust security measures, no online platform can guarantee absolute security. You are responsible for keeping your jili09 login credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

7. Your Rights Under the Data Privacy Act

As a data subject under the Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal information held by jili09:

• Right to Be Informed: You have the right to be informed of how your personal data is being collected and processed, which this Policy fulfils.
• Right of Access: You may request a copy of the personal data jili09 holds about you at any time.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request that jili09 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe jili09 has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days in accordance with the Data Privacy Act's requirements.

8. Cookies and Tracking Technologies

jili09 uses cookies and similar tracking technologies to enhance your experience on our Platform, maintain your login session, remember your preferences, and gather analytics data that helps us improve our services.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in to your jili09 account. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to personalise your jili09 experience.
• Analytics Cookies: Help us understand how players use the jili09 Platform — which games are most popular, how long sessions last, and where players encounter difficulties. This data is aggregated and anonymised.
• Security Cookies: Used to detect and prevent fraudulent activity, bot traffic, and other security threats on the jili09 Platform.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the jili09 Platform — in particular, disabling strictly necessary cookies will prevent you from logging in to your account.

9. Children's Privacy

The jili09 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jili09 does not knowingly collect personal information from persons under the age of 21. If we become aware that a person under 21 has provided us with personal data, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe that your child has registered on jili09, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

jili09 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered players via email or a prominent notice on the Platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of the jili09 Platform following any update to this Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how jili09 protects your personal information.

11. Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by jili09, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the jili09 Platform
• Response Time: Within 15 business days for formal data subject requests

You also have the right to escalate any unresolved privacy concerns to the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing the Data Privacy Act of 2012.